Sync, passwords and switching devices
Open Settings → Storage and read the status and error message, then try Sync now. Check your connection and available storage. Reconnect the provider only if the app asks you to sign in again. Reconnecting does not delete files already stored with the provider. Keep any device with unsynced changes intact while troubleshooting; do not clear its local app or browser data.
Request an account-password reset by email from the sign-in screen. That changes your account password, not the separate E2EE password. Use the E2EE recovery code if you need to unlock encrypted records.
Sign in with Apple on an Apple device or the web, then open Settings → Account and set a password. On Android, sign in with that account's email and the new password. This Android app does not offer Apple sign-in.
A sync already running in the Android app can continue after you switch away. A browser may pause its work; return to it and check that syncing finishes. New syncs start while the app is open. The app does not schedule new syncs while closed, so check the status before relying on another device to have the latest records.
An authentication error alone does not tell us why sign-in failed. If Advanced Data Protection is enabled for your Apple Account, Apple does not let browsers reach iCloud data for apps like OpponentBook, so iCloud cannot be connected on the web. Apple's temporary web access for iCloud.com does not remove this limitation. In the iOS app, iCloud works with Advanced Data Protection on. On the web, you can keep Advanced Data Protection enabled and connect Google Drive or Dropbox instead. OpponentBook's optional end-to-end encryption is a separate setting: it encrypts journal entries before upload, but currently excludes photos and videos.
Find help with your journal, privacy settings and subscription. If you don't find what you need, email support@opponentbook.com.
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